Frequently Asked Questions

Commonly Asked Questions & Answers

Please ask us any additional questions by clicking here or call 770-873-9398.

Please note that response time for response emails can be up to 24 hours.

 

 

What are your hours of operation?

24 Hours a Day. 7 Days a Week. 365 Days a Year.

 

How many people can be transported in one taxi?

Our vans can seat up to 6 passengers. There is an additional $1.00 fee per additional passenger up to 6.

 

What are your rates?

Standard rates are $6.00 the first mile ($6.00 minimum per trip). For additional rates click here.

 

What is your procedure for picking up at the airport?

Airport transportation requires an appointment so make sure to call in advance. We do not have taxi vans that sit at the airport. When making your appointment we will need your flight number, airline, the estimated time of arrival, and the city you will be arriving from. After you pick up your luggage call us. If you do not have luggage, call us upon your arrival to the airport. We will tell you where to meet us and which cab to be looking for. Transportation to the Airport requires an appointment as well.  

 

Can a child ride in a taxi without an adult?

Only children 13 and older are allowed to ride without and adult guardian (at least 18 years of age).

 

Do you provide child safety seat in your taxi?

No. It is the responsibility of the customer to use his or her own child safety seat when necessary. However, by state law, children are not required to be in child safet seats in a taxi.

 

How many hours in advance should I give notice when booking a taxi?

When booking a taxi for a specific time it is best to call in ahead at least an hour before. If you have no specific time to be at your destination, then call us and we will get to you as soon as we can. 

 

Can I call for a taxi right away?

Yes. Our usual wait time is about 15-20 minutes. However, weather, traffic, and availablity can change the length of wait time. For local bar pick-ups we have provided the convience of having a taxi within in seconds from you in the Covington area to pick you up swiftly and get you home safely. 

 

Do you offer credit cards?

Yes. Our drivers can take them right in the vehicle. We accept Visa, Mastercard, American Express, and Discover.

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